Last updated: March 31, 2026
Wexly Inc. ("Wexly," "we," "us," or "our") operates the Wexly AI SMS booking platform at getwexly.com. We are the data controller for information collected through our service.
Contact us at: privacy@getwexly.com
| Data | Why we collect it |
|---|---|
| Name, email, password | To create and secure your account |
| Business name, type, address | To configure your AI bot correctly |
| Business hours, services, FAQs | To train your bot with accurate information |
| Payment information | Processed by Stripe — we never store card details |
| Data | Why we collect it |
|---|---|
| SMS conversations | To power the AI and show you conversation history |
| Appointment data | To manage bookings and send reminders |
| Usage logs | To monitor service health and fix issues |
| IP address, browser type | Security and fraud prevention |
When your customers text your Wexly number, we collect their phone numbers and conversation history. This data belongs to you. We process it solely to provide the service and never use it for our own marketing.
We do not sell your data. We do not use your data for advertising. Ever.
We share data only with trusted service providers who help us operate Wexly:
All providers are contractually bound to protect your data and may only use it to provide services to us. We do not share data with any other third parties except as required by law.
Wexly provides an AI-powered SMS booking assistant for businesses. This section describes how text messaging works within our platform.
End users (customers of businesses using Wexly) opt in to receive text messages by initiating contact first — they text the business's dedicated Wexly SMS number to request an appointment, ask a question, or get information. The call-to-action is displayed on the business's website, Google Business Profile, social media, QR codes, in-store signage, business cards, and/or the business's Wexly public booking page (getwexly.com/book/[business-name]) with instructions such as "Text us to book an appointment." The opt-in is always initiated entirely by the end user. No messages are sent to users who have not first initiated contact.
Once an end user opts in by texting, they may receive the following types of messages:
All messages are directly related to the end user's original request or their ongoing relationship with the business.
Message frequency varies based on user interaction. Typically, end users receive 2–5 messages per appointment (confirmation, reminder, follow-up). Users who engage in active conversations may receive more messages during those conversations. No more than 10 automated messages per month are sent per end user outside of active conversations.
Message and data rates may apply. Wexly does not charge end users for messages, but standard carrier messaging rates from the end user's mobile provider may apply.
End users can opt out of receiving text messages at any time by replying STOP to any message. They will receive a one-time confirmation that they have been unsubscribed and will receive no further messages. End users can also text HELP for assistance. To resume messages after opting out, end users can text START.
We do not sell, rent, or share end user mobile phone numbers with third parties for marketing or promotional purposes. Mobile numbers are used solely to facilitate the booking and communication services provided by Wexly on behalf of the business. Mobile numbers may be shared with the following service providers strictly for the purpose of delivering the SMS service:
No other third parties have access to end user mobile numbers.
By texting a Wexly-powered SMS number, end users consent to receive text messages from that business via the Wexly platform as described in this policy. Consent is not a condition of purchase. End users may revoke consent at any time by replying STOP.
For complete details on our opt-in flow with visual evidence, see our SMS Consent & Opt-In Policy.
We take security seriously:
You have the right to:
To exercise any of these rights, email us at privacy@getwexly.com. We will respond within 30 days.
We use minimal cookies — only what's necessary to keep you logged in and remember your preferences. We do not use tracking cookies, advertising cookies, or third-party analytics that share your data.
Wexly is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
If you are a California resident, you have additional rights under the California Consumer Privacy Act. We do not sell personal information. You may request disclosure of what personal information we collect, use, and share by contacting us at privacy@getwexly.com.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email and update the "Last updated" date at the top. Continued use of Wexly after changes constitutes acceptance.
For any privacy-related questions or requests:
Wexly Inc.
Email: privacy@getwexly.com
Website: getwexly.com